Water Department

Stage II Mandatory Outdoor Water Use Restrictions In Effect Friday June 24

Massachusetts recently declared Stage 2 (significant) drought for the northeast region of the state - which includes Westford, and no significant precipitation is expected in the near future.   Accordingly,  mandatory outdoor water use restrictions are effective Friday June 24 and until further notice.   At this time, we require our customers to follow the odd/even watering schedule as follows:

Odd-numbered addresses may water on odd-numbered days between the hours of 6:00 pm and 9:00 am. 

Even-numbered addresses may water on even-numbered days between the hours of 6:00 pm and 9:00 am.

Failure to comply with the mandatory restrictions identified under Stage II is subject to a fine of $50 for the first violation and $100 for each subsequent violation.  Each day of violation shall constitute a separate offense.  

The odd/even schedule allows us to keep up with customer demand by spreading out water usage.  Watering between 6:00 pm and 9:00  am when evapotranspiration is at the lowest level makes watering more effective and reduces waste. 

Click on Outdoor Water Use Restriction Levels for more information.   

Per and Polyfluoroalkyl Substances (PFAS)

Please visit the PFAS page for general information on this emerging contaminant, and for sampling results.  

New Water Conservation Website

We are pleased to announce a new water conservation website created by  Westford Academy student Rohita Krishnakamur.   The website was put together as part of a Girl Scout Gold Award Project, which is designed to address a root cause of a timely and important issue.   For some great information on water conservation please visit the new website:  https://westfordwater.wixsite.com/waterconservation

Re-opening and stagnant water in buildings

Many buildings in town have been closed due to the COVID pandemic.  With many of these buildings due to be reopened shortly the MassDEP has provided some important guidance on addressing stagnant water in buildings as a result of the COVID shutdowns.   Click on MassDEP Guidance on Stagnant Water for information on how to address stagnant water within your facility.  

Have a question or comment for the Water Department?

You can call us at 978-692-5529 or leave an email by clicking on the "Email" link on the upper right hand side of the page. 

Water Department projects link

Information on current Water Department projects can be found by clicking on the 'Water Department Projects' link to the left, and then clicking on the project of interest.

Online Bill Pay Service Provider for Water Bill Payments

City Hall Systems is the Online Bill Pay Service Provider for the Westford Water Department.   Some helpful features are described below:
  • Paying out of your checking account by ACH E-Check is free for Water Bill payments.
  • Payment by Debit or Credit Card is subject to credit card company fees based on a percentage of the amount being paid, with a minimum fee of $3. For this reason we strongly recommend using ACH E-Check to avoid all fees.
  • Customers can pay as a guest or they can establish a user account.
  • Customers who establish a user account will gain access to some great features; payment scheduling, payment history inquiry and new to Westford - E-Billing.
  • We are pleased to offer E-Billing to our customers. You may sign up to receive your bill via Email only (E-Billing), or to have your bill delivered via Email and U.S. Mail (E-Notice). Once signed up, you will receive a notice by email each quarter.
If you have any problems, questions or concerns about City Hall Systems, please don't hesitate to contact the Water Department at 978-692-5529.

View additional information on to the bill pay system, by visiting the City Hall Systems website.

Water Bill Calculator

Want to know how your water bill is calculated - or check your water usage? Click on the link below to access our Water Bill Calculator. Simply enter the requested information to calculate your bill and determine your water usage. View the Water Bill Calculator or learn how to read your water meter by viewing the February 2011 Water Department InFLOWmation Newsletter (PDF).

Service Line Insurance

Periodically our customers get calls from companies offering water service line insurance. We would like our customers to know that the Westford Water Department does not endorse any service line insurance product or company, and we recommend exercising due diligence before making a decision to purchase insurance. Before considering purchasing service line insurance you may want to check with your home insurance company-as some policies do offer some coverage for service line repairs or replacement.