Water Department

Westford Water Dept sign

2017 Spring Hydrant Flushing 


Monday 3/20/2017:       NO FLUSHING TODAY
Tuesday 3/21/2017:      Greystone (Russells Way neighborhoods) and Francis Hill Road area (including Hunt, Baldwin, Chamberlain, Main, Blueberry) 
Wednesday 3/22/2017:    Upper Greystone (north of Rita Miller), Buckboard, Swede's Crossing
Thursday 3/23/2017:  NO FLUSHING TODAY
Friday 3/24/2017:  Lower Greystone (Russells Way area) 

Monday 3/27/2017:  Lakeside neighborhood, Swede's Crossing, Deer Run, Tadmuck Road
The Westford Water Department will conduct flushing of the water mains in Westford as part of our comprehensive maintenance program. Flushing will occur between the hours of 8:00 am and 3:00 pm Monday through Friday starting March 21 and continuing through May. This program involves opening fire hydrants and valves to create increased water flows which dislodge and remove naturally occurring sediment in the water mains. Flushing is critical to maintain water quality and main carrying capacity. It may cause colored water and/or low pressure. Consequently, we recommend that you fill bottles with water before flushing begins that day in your area. Also, we recommend that you avoid doing laundry during flushing in your area. If you experience colored water after the scheduled flushing completion time, run your cold water for 5 to 10 minutes to clear your service line. If your water does not clear, or if you have concerns regarding the flushing program please call the Water Department at 978-692-5529. We appreciate your patience while we work to protect our water quality.
If you are a landlord please make sure that your tenants receive a copy of this notice. 

This schedule is subject to change as weather conditions and length of flushing times may vary. The website will be updated regularly to include any changes to the schedule. 

Community Rain Barrel Sale 

Spring is almost here, and the Westford Water Department is pleased to announce our 2017 community rain barrel program.   Rain barrels are now available for sale through our partner The Great American Rain Barrel Company.   To order a rain barrel visit their website and click on Community Programs to find Westford or call at 800-251-2352.

Interconnection with Groton and Possible Discolored Water in Forge Village

Starting Monday (March 13) morning. the Westford Water Department will be temporarily providing Groton with water while maintenance is performed on their wells.   This will be achieved by activating an interconnection with the Groton distribution system on West Prescott Street.   Activation the interconnection may stir up naturally-occurring sediments in the pipes and result in instances of discolored water in the Forge Village area.   Any discoloration should dissipate by running your COLD water for several minutes.   Please contact the Westford Water Department at 978-692-5529 if you have questions or concerns.   We thank you for your patience.

Fire Hydrants

We need your help in keeping the fire hydrants free from snow (at least 3 feet surrounding the hydrant should be cleared). With over 1,000 hydrants in town it takes us considerable time to get to them all after each major snow storm, and the more help we get from folks the quicker we can get them cleared and easily accessible in the event of an emergency.

If you don't know where your local hydrant is you can use the map from Maps Online that shows the location of the town's hydrants.
Also—please remember: In accordance with Massachusetts General Law Chapter 148 Section 27B it is unlawful to pile, push, or plow snow or ice on or against any fire hydrant in any public or private way. Please make sure not to shovel, plow, or blow snow onto the hydrants when clearing your property!

Drought Status in Massachusetts

Westford lifted the outdoor water use restrictions back on November 1 since we were out of the irrigation season at that point.   As of January 6, 2017:

The Northeast Region of Massachusetts has been downgraded to a Drought Watch.


October and late November rainfall helped lower the annual precipitation deficit by approximately 2 inches, but we are still roughly 9 inches below normal for the year.  

Accordingly, water conservation is just as important now as it was during the summer.

Pictured to the right:

Residential Water Meter Damaged by Freezing.
Residential Water Meter Damaged by Freezing

Online Bill Pay Service Provider for Water Bill Payments

City Hall Systems is the Online Bill Pay Service Provider for the Westford Water Department.   Some helpful features are described below:
  • Paying out of your checking account by ACH E-Check is free for Water Bill payments.
  • Payment by Debit or Credit Card is subject to credit card company fees based on a percentage of the amount being paid, with a minimum fee of $3. For this reason we strongly recommend using ACH E-Check to avoid all fees.
  • Customers can pay as a guest or they can establish a user account.
  • Customers who establish a user account will gain access to some great features; payment scheduling, payment history inquiry and new to Westford - E-Billing.
  • We are pleased to offer E-Billing to our customers. You may sign up to receive your bill via Email only (E-Billing), or to have your bill delivered via Email and U.S. Mail (E-Notice). Once signed up, you will receive a notice by email each quarter.
If you have any problems, questions or concerns about City Hall Systems, please don't hesitate to contact the Water Department at 978-692-5529.

View additional information on to the bill pay system, by visiting the City Hall Systems website.

Water Bill Calculator

Want to know how your water bill is calculated - or check your water usage? Click on the link below to access our Water Bill Calculator. Simply enter the requested information to calculate your bill and determine your water usage. View the Water Bill Calculator or learn how to read your water meter by viewing the February 2011 Water Department InFLOWmation Newsletter (PDF).

Northeast & Merrimack Valley Chemical Consortium

The Westford Water Department is the host community for the fiscal year 2017/2018 Northeast and Merrimack Valley Chemical Consortium (NEMVCC). The NEMVCC is a collaborative of 58 water and wastewater systems in northeastern Massachusetts and southern New Hampshire that solicits bids annually for water and wastewater laboratory supplies, treatment chemicals, and services. Learn more and visit the NEMVCC website for more information.
The first meeting of the NEMVCC for the 2017/2018 FY will be held on January 18th at 9:00 am at the Northeast Public Power Administration Building (behind the Littleton Electric Light and Water Department building) on New Estate Road, Littleton, MA.  Go past the LELWD and take the first right after the soccer field and right onto access land and parking lot.   

Service Line Insurance

Periodically our customers get calls from companies offering water service line insurance. We would like our customers to know that the Westford Water Department does not endorse any service line insurance product or company, and we recommend exercising due diligence before making a decision to purchase insurance. Before considering purchasing service line insurance you may want to check with your home insurance company-as some policies do offer some coverage for service line repairs or replacement.