Water Department

Wednesday April 18:  Town Center

The Westford Water Department will tie in the connection between the distribution system and the piping for the new water storage tank (in construction) between 8am and 2pm.   The old Prospect Hill  tank will be taken offline while this occurs.  This work may result in pressure fluctuations in the Town Center.  If you experience changes to pressure call the Water Department at 978-692-5529.

Spring Flushing - Starting Tuesday April 10

The Westford Water Department will begin flushing water mains on Tuesday April 10, and will continue through May.  Flushing Flushing hydrantwill occur between the hours of 8:00 am and 3:00 pm Monday through Friday. As a result of the flushing process, residents in the immediate vicinity of the work may experience temporary discoloration of their water and/or low pressure. This discoloration is harmless, and does not affect the safety of the water. If you experience discolored water, run your cold water for 5 to 10 minutes after flushing is completed for the day, to clear your service line. Accordingly, we recommend avoiding doing your laundry during flushing in your area.
Areas scheduled for flushing are Route 110, Nabnasset, and northern sections of town.  Click on the Hydrant Flushing Schedule link to the left for a daily update of streets being flushed.

2018 Community Rain Barrel Sale

The Westford Water Department is pleased to once again partner with The Great American Rain Barrel Company to provide a town rain barrel program. Rain barrels can be purchased on line. Visit the Great American Rain Barrel Company website at 


and look under “Shop Community Programs” and select “MA” and “Westford”. Deadline for purchasing is May 9th at midnight.  Barrel pickup will be held at the Westford Water Department office at 60 Forge Village Road on May 16th between 4:00-6:00 pm.  

Rain Barrels

Fire Hydrants and Snow:

We need your help in keeping the fire hydrants free from snow if you can safely do so.  Unlike many other towns, the Water Department is responsible for clearing hydrants of snow. With over 1,000 hydrants in town it takes us considerable time to get to them all after each major snow storm. The more help we get the quicker we can get them cleared and easily accessible in the event of an emergency.

To find your local fire hydrant click on the below link:


Also—please remember that:  it is unlawful to pile, push, or plow snow or ice on or against any fire hydrant in any public or private way. Please make sure not to shovel, plow, or blow snow onto the hydrants when clearing your property.  We appreciate your help!

It's cold out there! 

We're in the season where frozen pipes can become an issue.   Click on our Frozen Water Pipes link under Quick Links below right to find out how to prevent frozen pipes. 

Environmental Working Group (EWG) Water Quality Report

The Environmental Working Group (EWG) issued a Nationwide Tap Water Report in July 2017.     This report allows people to enter their zip code and see a list of contaminants in their water.    The report for Westford shows several contaminants that are above EWG-selected Health Guidelines - most of which appear to be California Public Heath Goals.   We would like to assure our customers that Westford Water consistently tests well below State and Federal maximum contaminant levels (MCLs), and we  make this information available to all of our customers annually in our Consumer Confidence Report (CCR).  

In addition, the report states that the Westford Water Department was in violation of mandated Federal drinking water standards for 12 quarters from April 2014 to March 2017.   We would like to assure our customers that this is incorrect, and that the Westford Water Department is not in violation of any state or federal requirements or standards.  

EWG’s  report indicates Westford’s average manganese concentration for 2015 to be 309.1 ppb.   It appears that EWG reported untreated raw water concentrations for manganese.  This is misleading as Westford’s treatment process filters manganese, and we reported a significantly lower range of 3.0 to 9.0 ppb for manganese in treated water for 2015.

EWG also makes a misleading claim that water utilities had an opportunity to review the data they collected for accuracy.   We are not aware of any opportunity provided to Westford Water to review the data EWG collected.  

For any questions regarding this report please contact Mark Warren at 978-399-2457.

2016 Consumer Confidence Report (CCR) Available Online

Click on the 2016 annual drinking water quality report under Quick Links to the right for the most recent information on Westford's public water quality.

Online Bill Pay Service Provider for Water Bill Payments

City Hall Systems is the Online Bill Pay Service Provider for the Westford Water Department.   Some helpful features are described below:
  • Paying out of your checking account by ACH E-Check is free for Water Bill payments.
  • Payment by Debit or Credit Card is subject to credit card company fees based on a percentage of the amount being paid, with a minimum fee of $3. For this reason we strongly recommend using ACH E-Check to avoid all fees.
  • Customers can pay as a guest or they can establish a user account.
  • Customers who establish a user account will gain access to some great features; payment scheduling, payment history inquiry and new to Westford - E-Billing.
  • We are pleased to offer E-Billing to our customers. You may sign up to receive your bill via Email only (E-Billing), or to have your bill delivered via Email and U.S. Mail (E-Notice). Once signed up, you will receive a notice by email each quarter.
If you have any problems, questions or concerns about City Hall Systems, please don't hesitate to contact the Water Department at 978-692-5529.

View additional information on to the bill pay system, by visiting the City Hall Systems website.

Water Bill Calculator

Want to know how your water bill is calculated - or check your water usage? Click on the link below to access our Water Bill Calculator. Simply enter the requested information to calculate your bill and determine your water usage. View the Water Bill Calculator or learn how to read your water meter by viewing the February 2011 Water Department InFLOWmation Newsletter (PDF).

Northeast & Merrimack Valley Chemical Consortium

The Westford Water Department is the host community for the fiscal year 2017/2018 Northeast and Merrimack Valley Chemical Consortium (NEMVCC). The NEMVCC is a collaborative of 58 water and wastewater systems in northeastern Massachusetts and southern New Hampshire that solicits bids annually for water and wastewater laboratory supplies, treatment chemicals, and services. Learn more and visit the NEMVCC website for more information.
The 2017-2018 bid results are posted on the NEMVCC website.   

Service Line Insurance

Periodically our customers get calls from companies offering water service line insurance. We would like our customers to know that the Westford Water Department does not endorse any service line insurance product or company, and we recommend exercising due diligence before making a decision to purchase insurance. Before considering purchasing service line insurance you may want to check with your home insurance company-as some policies do offer some coverage for service line repairs or replacement.