Water Department

Update on Westford Water Department Services During COVID-19 Pandemic

Due to the current coronavirus (COVID-19) situation, we have closed the office to the public until further notice  We encourage our customers to mail payments or pay online via our website.   However, customers may also enter the foyer to drop off payments in the mail slot.  Mail will be picked up daily.  Although the office will be closed to the public, office staff will be available to assist customers. Please click on Water Department Services Update for information on services and operations during the COVID pandemic.  For assistance please use the following:

General: 978-692-5529 or water@westfordma.gov     

Billing:  978-399-2451 or dtyman@westfordma.gov      

Accounts Payable:  978-399-2452 or skane@westfordma.gov

Water Quality Issues or questions:  978-399-2457 or mwarren@westfordma.gov   

Operations:  978-399-2456 or dcrocker@westfordma.gov

Re-opening and stagnant water in buildings

Many buildings in town have been closed due to the COVID pandemic.  With many of these buildings due to be reopened shortly the MassDEP has provided some important guidance on addressing stagnant water in buildings as a result of the COVID shutdowns.   Click on MassDEP Guidance on Stagnant Water for information on how to address stagnant water within your facility.  

Have a question or comment for the Water Department?

You can call us at 978-692-5529 or leave an email by clicking on the "Email" link on the upper right hand side of the page. 

Water Department Replacing Radio Read Devices

The Westford Water Department (WWD) is in the process of replacing old meter radio transmitters. These small grey boxes are located on the exterior of the home; therefore, we do NOT require access to the inside of the home. No appointment is necessary for this replacement, however, our staff will attempt to notify the home owner upon arrival.  If no one is home, our staff will proceed with replacement of the transmitter.

WWD staff will arrive in a vehicle with the Westford town seal on it and blue Massachusetts license plates. In addition, our staff will be wearing clothing that displays the Westford Water Department logo. 

Our staff will be happy to provide official town ID upon request.  You may also call the Water Department at 978-692-5529 if you would like verification that our staff is performing the work.

2020 Forest Harvesting 

The Westford Water Department is situated on 20 acres of beautiful forestland located at 60 Forge Village Road.  This forest was last harvested approximately 20 years ago.  In the years following the harvest, regeneration of pine, oak, and other hardwoods was abundant, and these young sapling and pole-sized trees are now struggling to grow in the shade of the older, mature trees.  Removing a portion of the older trees, will create more sunlight and space for the remaining older trees and young trees, promoting a more healthy and diverse forest.  

Click here to view the 2020 Forest Harvesting Plan.  

Water Department projects link

Information on current Water Department projects, including the Vinebrook project, can be found by clicking on the Water Department Projects link to the left, and then clicking on the project of interest.

Online Bill Pay Service Provider for Water Bill Payments

City Hall Systems is the Online Bill Pay Service Provider for the Westford Water Department.   Some helpful features are described below:
  • Paying out of your checking account by ACH E-Check is free for Water Bill payments.
  • Payment by Debit or Credit Card is subject to credit card company fees based on a percentage of the amount being paid, with a minimum fee of $3. For this reason we strongly recommend using ACH E-Check to avoid all fees.
  • Customers can pay as a guest or they can establish a user account.
  • Customers who establish a user account will gain access to some great features; payment scheduling, payment history inquiry and new to Westford - E-Billing.
  • We are pleased to offer E-Billing to our customers. You may sign up to receive your bill via Email only (E-Billing), or to have your bill delivered via Email and U.S. Mail (E-Notice). Once signed up, you will receive a notice by email each quarter.
If you have any problems, questions or concerns about City Hall Systems, please don't hesitate to contact the Water Department at 978-692-5529.

View additional information on to the bill pay system, by visiting the City Hall Systems website.

Water Bill Calculator

Want to know how your water bill is calculated - or check your water usage? Click on the link below to access our Water Bill Calculator. Simply enter the requested information to calculate your bill and determine your water usage. View the Water Bill Calculator or learn how to read your water meter by viewing the February 2011 Water Department InFLOWmation Newsletter (PDF).

Service Line Insurance

Periodically our customers get calls from companies offering water service line insurance. We would like our customers to know that the Westford Water Department does not endorse any service line insurance product or company, and we recommend exercising due diligence before making a decision to purchase insurance. Before considering purchasing service line insurance you may want to check with your home insurance company-as some policies do offer some coverage for service line repairs or replacement.