Water Department

Temporary Loss of Water Service to some residents of Town Center

Some residents of Hildreth, Pageant, Priscilla, and Dove may experience a temporary loss of water service due to an unexpected problem encountered during a water main gate repair in the area.  We apologize for any inconvenience this may create, and will restore service as soon as possible. 

Update:  Water service has been restored to the area as of 2:30 pm

Current Outdoor Water Use Restrictions in Westford

Stage I Voluntary outdoor water use restrictions are currently in effect through September 31.   We ask that customers follow the odd/even outdoor watering schedule and limit outdoor watering to between 6:00 pm and 9:00 am.   Click the below link for details..

Westford outdoor water use restrictions

Upgrades to mandatory restrictions will be published in the Westford Eagle and on the Westford Town and Water Department websites.

Prospect Hill Water Storage Tank Project

An updated construction schedule is now available.

Rainsoft of Boston Water Testing Brochure

We have recently been informed that a company called Rainsoft of Boston is leaving brochures offering free water testing at Westford resident's homes.  Please be advised this company and free sampling offer is in no way affiliated with the Westford Water Department.   

The Westford Water Department performs rigorous water quality testing throughout the year.  Results of annual testing are available in our Consumer Confidence Reports (see below).

2017 Consumer Confidence Report Available

The 2017 Consumer Confidence Report (CCR) is available electronically on the Water Department website.  Click on the 2017 Annual Water Quality Report link under Quick Links located directly to the right to reach the report.   Contact Mark Warren at mwarren@westfordma.gov or at 978-399-2457 if you would like a hard copy delivered to your home or business.

Spring Flushing - Starting Tuesday April 10

UPDATE:   May 14, 2018 - Spring flushing is completed

The Westford Water Department will begin flushing water mains on Tuesday April 10, and will continue through May.  Flushing Flushing hydrantwill occur between the hours of 8:00 am and 3:00 pm Monday through Friday. As a result of the flushing process, residents in the immediate vicinity of the work may experience temporary discoloration of their water and/or low pressure. This discoloration is harmless, and does not affect the safety of the water. If you experience discolored water, run your cold water for 5 to 10 minutes after flushing is completed for the day, to clear your service line. Accordingly, we recommend avoiding doing your laundry during flushing in your area.
Areas scheduled for flushing are Route 110, Nabnasset, and northern sections of town.  Click on the Hydrant Flushing Schedule link to the left for a daily update of streets being flushed.

Environmental Working Group (EWG) Water Quality Report

The Environmental Working Group (EWG) issued a Nationwide Tap Water Report in July 2017.     This report allows people to enter their zip code and see a list of contaminants in their water.    The report for Westford shows several contaminants that are above EWG-selected Health Guidelines - most of which appear to be California Public Heath Goals.   We would like to assure our customers that Westford Water consistently tests well below State and Federal maximum contaminant levels (MCLs), and we  make this information available to all of our customers annually in our Consumer Confidence Report (CCR).  

In addition, the report states that the Westford Water Department was in violation of mandated Federal drinking water standards for 12 quarters from April 2014 to March 2017.   We would like to assure our customers that this is incorrect, and that the Westford Water Department is not in violation of any state or federal requirements or standards.  

EWG’s  report indicates Westford’s average manganese concentration for 2015 to be 309.1 ppb.   It appears that EWG reported untreated raw water concentrations for manganese.  This is misleading as Westford’s treatment process filters manganese, and we reported a significantly lower range of 3.0 to 9.0 ppb for manganese in treated water for 2015.

EWG also makes a misleading claim that water utilities had an opportunity to review the data they collected for accuracy.   We are not aware of any opportunity provided to Westford Water to review the data EWG collected.  

For any questions regarding this report please contact Mark Warren at 978-399-2457.

Online Bill Pay Service Provider for Water Bill Payments

City Hall Systems is the Online Bill Pay Service Provider for the Westford Water Department.   Some helpful features are described below:
  • Paying out of your checking account by ACH E-Check is free for Water Bill payments.
  • Payment by Debit or Credit Card is subject to credit card company fees based on a percentage of the amount being paid, with a minimum fee of $3. For this reason we strongly recommend using ACH E-Check to avoid all fees.
  • Customers can pay as a guest or they can establish a user account.
  • Customers who establish a user account will gain access to some great features; payment scheduling, payment history inquiry and new to Westford - E-Billing.
  • We are pleased to offer E-Billing to our customers. You may sign up to receive your bill via Email only (E-Billing), or to have your bill delivered via Email and U.S. Mail (E-Notice). Once signed up, you will receive a notice by email each quarter.
If you have any problems, questions or concerns about City Hall Systems, please don't hesitate to contact the Water Department at 978-692-5529.

View additional information on to the bill pay system, by visiting the City Hall Systems website.

Water Bill Calculator

Want to know how your water bill is calculated - or check your water usage? Click on the link below to access our Water Bill Calculator. Simply enter the requested information to calculate your bill and determine your water usage. View the Water Bill Calculator or learn how to read your water meter by viewing the February 2011 Water Department InFLOWmation Newsletter (PDF).

Service Line Insurance

Periodically our customers get calls from companies offering water service line insurance. We would like our customers to know that the Westford Water Department does not endorse any service line insurance product or company, and we recommend exercising due diligence before making a decision to purchase insurance. Before considering purchasing service line insurance you may want to check with your home insurance company-as some policies do offer some coverage for service line repairs or replacement.