Water Department

Nabnasset Water Main Construction - Wednesday and Thursday July 7-8

Some residents of Nabnasset (in the areas of Lucille, Lillian, Stratton, Clare...) may experience low pressure and/or discolored water today due to the construction project in Nabnasset Center.  .  This discoloration is harmless, and does not affect the safety of the water,   If you experience discolored water, run your cold water after work is completed for the day, until clear (may take up to 20 minutes).

Upgrade to Outdoor Water Use Restrictions - Stage II (Mandatory) In Effect Tuesday June 8

The Westford Water Department has upgraded to Stage II Outdoor Water Use Restrictions (Mandatory) due to limited precipitation and increased demand.    Customers must follow the odd/even watering schedule (odd-numbered addresses water on odd-numbered days, and even-numbered addresses water on even-numbered days).  In addition, watering is restricted to after 6:00 pm and before 9:00am.    The staggered schedule allows us to manage demand, and the timing (evenings and mornings) provides more efficient water usage due to lower evapotranspiration rates at these times.    For more information on Westford Water Department outdoor water use restrictions please visit   Outdoor Water Use Restrictions.

Polyfluoroalkyl Substances (PFAS)

Recently, the Massachusetts Department of Environmental Protection (MassDEP) issued a new drinking water regulation that limits the sum of six PFAS compounds (knows as the PFAS6) to 20 nanograms per liter (ng/L), also equal to 20 parts per trillion (ppt).  The new state drinking water standard requires public water suppliers, like the Westford Water Department(WWD), to start testing for the presence of PFAS in 2021.

The WWD collected four rounds of samples for 5 of the 6 PFAS6 compounds under the federal Unregulated Contaminant Monitoring Rule 3 (UCMR3) program back in 2014-2015.  Although data from these rounds did not show concentrations above 20 ng/L, the test methodology has since become more sensitive.  In addition, the WWD recognized the importance of participating in a voluntary sampling program offered by the MassDEP, and have since collected four rounds of samples from both treatment plants.  

The results show PFAS6 concentrations of drinking water entering the distribution system below the MCL of 20 ppt.  The WWD is committed to providing safe drinking water to our customers and want you to know that we work closely with the Westford Health Department and MassDEP to ensure water safety.  PFAS sampling will continue on a regular basis and the results will be reported to our customers.  For more information, please contact Mark Warren at mwarren@westfordma.gov

Massachusetts Drought Status

On May 7, 2021 the state has downgraded the drought status for northeastern Massachusetts from Level 1 (mild) to normal conditions.   Please continue use water wisely!

Westford Water Department  Office Open to the Public

The Water Department office will open to the public on Monday, March 15.  Masks are only required for the unvaccinated.   Please also continue to observe social distancing practices.   Thank you for helping us to keep everyone safe.     

Re-opening and stagnant water in buildings

Many buildings in town have been closed due to the COVID pandemic.  With many of these buildings due to be reopened shortly the MassDEP has provided some important guidance on addressing stagnant water in buildings as a result of the COVID shutdowns.   Click on MassDEP Guidance on Stagnant Water for information on how to address stagnant water within your facility.  

Have a question or comment for the Water Department?

You can call us at 978-692-5529 or leave an email by clicking on the "Email" link on the upper right hand side of the page. 

Water Department projects link

Information on current Water Department projects, including the Vinebrook project, can be found by clicking on the Water Department Projects link to the left, and then clicking on the project of interest.

Online Bill Pay Service Provider for Water Bill Payments

City Hall Systems is the Online Bill Pay Service Provider for the Westford Water Department.   Some helpful features are described below:
  • Paying out of your checking account by ACH E-Check is free for Water Bill payments.
  • Payment by Debit or Credit Card is subject to credit card company fees based on a percentage of the amount being paid, with a minimum fee of $3. For this reason we strongly recommend using ACH E-Check to avoid all fees.
  • Customers can pay as a guest or they can establish a user account.
  • Customers who establish a user account will gain access to some great features; payment scheduling, payment history inquiry and new to Westford - E-Billing.
  • We are pleased to offer E-Billing to our customers. You may sign up to receive your bill via Email only (E-Billing), or to have your bill delivered via Email and U.S. Mail (E-Notice). Once signed up, you will receive a notice by email each quarter.
If you have any problems, questions or concerns about City Hall Systems, please don't hesitate to contact the Water Department at 978-692-5529.

View additional information on to the bill pay system, by visiting the City Hall Systems website.

Water Bill Calculator

Want to know how your water bill is calculated - or check your water usage? Click on the link below to access our Water Bill Calculator. Simply enter the requested information to calculate your bill and determine your water usage. View the Water Bill Calculator or learn how to read your water meter by viewing the February 2011 Water Department InFLOWmation Newsletter (PDF).

Service Line Insurance

Periodically our customers get calls from companies offering water service line insurance. We would like our customers to know that the Westford Water Department does not endorse any service line insurance product or company, and we recommend exercising due diligence before making a decision to purchase insurance. Before considering purchasing service line insurance you may want to check with your home insurance company-as some policies do offer some coverage for service line repairs or replacement.