Water Department

New Water Conservation Website

We are pleased to announce a new water conservation website created by  Westford Academy student Rohita Krishnakamur.   The website was put together as part of a Girl Scout Gold Award Project, which is designed to address a root cause of a timely and important issue.   For some great information on water conservation please visit the new website:  https://westfordwater.wixsite.com/waterconservation

Fall Flushing Program Starts Monday September 20

The Westford Water Department will be flushing water mains in Greystone (Russell's Way and neighboring streets), Nabnasset, Route 40, Graniteville, and Concord Road as part of our comprehensive maintenance program beginning the week of Monday September 20 and continuing until completed or as weather allows.  Flushing will be performed between the hours of 8:00 am and 3:00 pm, Monday through Friday.  This program involves opening fire hydrants and valves to create increased water flows which dislodge and remove naturally occurring sediment in the water mains.  Flushing is critical to maintain water quality and main carrying capacity. 

As a result of the flushing process, residents in the immediate vicinity of the work may experience temporary discoloration of their water and/or low pressure.  This discoloration is harmless, and does not affect the safety of the water.  If you experience discolored water, run your cold water after flushing is completed for the day, until clear (may take up to 20 minutes).    Accordingly, we recommend you avoid doing laundry during flushing in your area.    

Streets or neighborhoods to be flushed are listed each day at the Water department website.    Since weather and length of time necessary to flush each hydrant can vary considerably, we are generally unable to schedule flushing more than a day or two in advance.

If you have concerns regarding the flushing program, please call the Water Department at 978-692-5529. We appreciate your patience while we continuously work to protect our water quality.


Update:  November 5, 2021

The September PFAS6 results have been received.   Forge Village WTP: 3.4 ppt; Nutting Road WTP:  16.0 ppt (both results are pending laboratory data review by the MassDEP).  Both of these results are below the MassDEP maximum contaminant level (mcl) of 20ppt.   Future monthly results will be reported on this website.

PFAS6 Results for Forge Village Water Treatment Plant

Quarterly

Compliance Period

Monitoring Period

PFAS6 Result (ng/L)

*Quarterly Average (ng/L)

PFAS6 MCL (ng/L)

Quarter 2, 2021

April

12.7

15

20

May

13.5

June

19.5

Quarter 3, 2021

July

20.6

10

20

August

6.3

September

3.4

 

October

2.9

--

 

20

Quarter 4, 2021

November

 

 

December

 

* Quarterly averages are calculated by adding the three-monthly sample results from within the quarter and dividing by three.  If any sample result would cause the quarterly average to exceed the MCL, the PFAS6 MCL has been violated.  

All results are in ng/L (ppt).  














PFAS6 Results for Nutting Road Water Treatment Plant

Quarterly

Compliance Period

Monitoring Period

PFAS6 Result (ng/L)

*Quarterly Average (ng/L)

PFAS6 MCL (ng/L)

Quarter 2, 2021

April

14.2

16

20

May

17.4

June

16.1

Quarter 3, 2021

July

17.8

17

20

August

17.2

September

16.0

 

October

16.8

--

 

20

Quarter 4, 2021

November

 

 

December

 

* Quarterly averages are calculated by adding the three-monthly sample results from within the quarter and dividing by three.  If any sample result would cause the quarterly average to exceed the MCL, the PFAS6 MCL has been violated.  

All results are in ng/L (ppt).      

Update:  August 19, 2021

Polyfluoroalkyl Substances (PFAS) Public Education

In October 2020, the Massachusetts Department of Environmental Protection (MassDEP) promulgated a new drinking water regulation and maximum contaminant level (MCL) of 20 nanograms per liter (ng/L) – also referred to as parts per trillion (ppt) for the sum of six per- and polyfluoroalkyl substances (called PFAS6).

 PFAS6 includes perfluorooctanoic acid (PFOA), perfluorooctane sulfonic acid (PFOS), perfluorononanoic acid (PFNA), perfluorohexanesulfonic acid (PFHxS), perfluorodecanoic acid (PFDA) and perfluoroheptanoic acid (PFHpA).  PFAS are synthetic chemicals that have been used in the manufacturing of certain fire-fighting foams, moisture and stain resistant products, industrial processes, and many other consumer products.

 Recently, the Westford Water Department (Water Department) identified an elevated level of PFAS6 in the drinking water during routine (quarterly) monitoring at the Forge Village Water Treatment Plant (WTP).  Even though the level is above the MCL, a PFAS6 MCL violation has not occurred, as violations are based on three months of testing.  Instead, we are required to ensure that our customers are aware of the elevated levels (by providing public education materials) so they can make informed decisions about their drinking water while we continue to monitor the water supply.   

Please visit the  PFAS Public Education for additional information (will also be mailed to our customers).  

For information on private wells and PFAS click on PFAS in Private Well Drinking Water Supplies FAQ .  


Re-opening and stagnant water in buildings

Many buildings in town have been closed due to the COVID pandemic.  With many of these buildings due to be reopened shortly the MassDEP has provided some important guidance on addressing stagnant water in buildings as a result of the COVID shutdowns.   Click on MassDEP Guidance on Stagnant Water for information on how to address stagnant water within your facility.  

Have a question or comment for the Water Department?

You can call us at 978-692-5529 or leave an email by clicking on the "Email" link on the upper right hand side of the page. 

Water Department projects link

Information on current Water Department projects can be found by clicking on the 'Water Department Projects' link to the left, and then clicking on the project of interest.

Online Bill Pay Service Provider for Water Bill Payments

 
City Hall Systems is the Online Bill Pay Service Provider for the Westford Water Department.   Some helpful features are described below:
  • Paying out of your checking account by ACH E-Check is free for Water Bill payments.
  • Payment by Debit or Credit Card is subject to credit card company fees based on a percentage of the amount being paid, with a minimum fee of $3. For this reason we strongly recommend using ACH E-Check to avoid all fees.
  • Customers can pay as a guest or they can establish a user account.
  • Customers who establish a user account will gain access to some great features; payment scheduling, payment history inquiry and new to Westford - E-Billing.
  • We are pleased to offer E-Billing to our customers. You may sign up to receive your bill via Email only (E-Billing), or to have your bill delivered via Email and U.S. Mail (E-Notice). Once signed up, you will receive a notice by email each quarter.
If you have any problems, questions or concerns about City Hall Systems, please don't hesitate to contact the Water Department at 978-692-5529.

View additional information on to the bill pay system, by visiting the City Hall Systems website.

Water Bill Calculator


Want to know how your water bill is calculated - or check your water usage? Click on the link below to access our Water Bill Calculator. Simply enter the requested information to calculate your bill and determine your water usage. View the Water Bill Calculator or learn how to read your water meter by viewing the February 2011 Water Department InFLOWmation Newsletter (PDF).
     

Service Line Insurance


Periodically our customers get calls from companies offering water service line insurance. We would like our customers to know that the Westford Water Department does not endorse any service line insurance product or company, and we recommend exercising due diligence before making a decision to purchase insurance. Before considering purchasing service line insurance you may want to check with your home insurance company-as some policies do offer some coverage for service line repairs or replacement.