Water Department

Thursday February 22 - Water main break Cold Spring Road near Blackthorn

The Water Department is responding to a water main break on Cold Spring Road near Blackthorn Road.   Water service to 16 - 20 Cold Spring road will be temporarily interrupted until the break is repaired.  In addition, other area residents may experience low water pressure or discolored water from naturally-occurring sediments stirred up within the main.   After repairs are completed -  If you experience discolored water flush a cold water tap until the discoloration goes away - may take several minutes.  

Fall 2023 Resource Newsletter Correction:

Page 3 - The per gallon cost for Residential and Non-Residential customers has been corrected in the online version (in printed version these rates were incorrectly interchanged).  

How do I calculate the PFAS Hazard Index (from Fall 2023 Resource newsletter)?

Click on below:

How to calculate Hazard Index 

PFAS Public Forum Webinar

Click the link below for the recent PFAS forum with presentations from MassDEP, Westford Water Department, Westford Health Department, and Skillings and Sons

PFAS Public Forum Webinar

Water Department Rate Increase

The Board of Water Commissioners has approved new water rates effective July1, 2023.  The new rates are in response to increased operating expenses as well as continued investment in the water system to ensure compliance with state and federal drinking water regulations.  


For more information please visit our water rate presentation:   https://youtu.be/vd_irKXjNaA

Country Road 2 Well In Service

The Westford Water Department  recently brought the Country Road 2 well back online in order to help in meeting high summer water demand.   This well has not been in service since August 2021 due to elevated  Per and Polyfluoroalkyl Substances (PFAS) concentrations.  However, several recent sampling results from this well have yielded PFAS concentrations well below the current Massachusetts Department of Environmental Protection (MassDEP) Maximum Contaminant Level (MCL) of 20 ppt.   Consequently, the Westford Water Department developed an operational plan in coordination with the MassDEP to operate the well under limited conditions for the summer months.   These conditions include a reduced pumping rate and increased monitoring for PFAS at the well  - in addition to the regular finished water PFAS monitoring.  If PFAS levels are detected in the well greater than 20 ppt it will be immediately removed from service.    With these operating conditions in effect we are confident the Country Road 2 well can be safely operated on an interim basis and remain in compliance with the  MassDEP PFAS drinking water quality standards while long-term treatment for the system as a whole is pursued.   To review the MassDEP approval to operate Country Road 2 well on a limited basis letter:    CLICK HERE

Per and Polyfluoroalkyl Substances (PFAS)

Please visit the Water Department PFAS page for general information on this emerging contaminant, and for sampling results.    Visit the Westford Health Department PFAS page for additional information on private wells.

WBUR article on PFAS

Channel 5 PFAS

UPDATE:  On Tuesday, March 14 the US EPA announced draft PFAS regulations.  Click on FACT SHEET for more information.

These draft regulations include Maximum Contaminant Levels (MCLs) of 4 ppt for PFOS and PFOA.   An additional 4 PFAS compounds are regulated using a Health Index (HI).   MORE TO FOLLOW.

New Water Conservation Website

We are pleased to announce a new water conservation website created by  Westford Academy student Rohita Krishnakamur.   The website was put together as part of a Girl Scout Gold Award Project, which is designed to address a root cause of a timely and important issue.   For some great information on water conservation please visit the new website:  https://westfordwater.wixsite.com/waterconservation

Have a question or comment for the Water Department?

You can call us at 978-692-5529 or leave an email by clicking on the "Email" link on the upper right hand side of the page. 

Water Department projects link

Information on current Water Department projects can be found by clicking on the 'Water Department Projects' link to the left, and then clicking on the project of interest.

Online Bill Pay Service Provider for Water Bill Payments

City Hall Systems is the Online Bill Pay Service Provider for the Westford Water Department.   Some helpful features are described below:
  • Paying out of your checking account by ACH E-Check is free for Water Bill payments.
  • Payment by Debit or Credit Card is subject to credit card company fees based on a percentage of the amount being paid, with a minimum fee of $3. For this reason we strongly recommend using ACH E-Check to avoid all fees.
  • Customers can pay as a guest or they can establish a user account.
  • Customers who establish a user account will gain access to some great features; payment scheduling, payment history inquiry and new to Westford - E-Billing.
  • We are pleased to offer E-Billing to our customers. You may sign up to receive your bill via Email only (E-Billing), or to have your bill delivered via Email and U.S. Mail (E-Notice). Once signed up, you will receive a notice by email each quarter.
If you have any problems, questions or concerns about City Hall Systems, please don't hesitate to contact the Water Department at 978-692-5529.

View additional information on to the bill pay system, by visiting the City Hall Systems website.

Water Bill Calculator

Want to know how your water bill is calculated - or check your water usage? Click on the link below to access our Water Bill Calculator. Simply enter the requested information to calculate your bill and determine your water usage. View the Water Bill Calculator or learn how to read your water meter by viewing the February 2011 Water Department InFLOWmation Newsletter (PDF).

Service Line Insurance

Periodically our customers get calls from companies offering water service line insurance. We would like our customers to know that the Westford Water Department does not endorse any service line insurance product or company, and we recommend exercising due diligence before making a decision to purchase insurance. Before considering purchasing service line insurance you may want to check with your home insurance company-as some policies do offer some coverage for service line repairs or replacement.