Water Department

Fall Hydrant Flushing Starts Wednesday, September 23

The Westford Water Department will be flushing water mains in the Nabnasset and Forge Village as part of our comprehensive maintenance program beginning Wednesday September 23 and continuing until completed or as weather allows.  Flushing will be performed between the hours of 8:00 am and 3:00 pm, Monday through Friday.  This program involves opening fire hydrants and valves to create increased water flows which dislodge and remove naturally occurring sediment in the water mains.  Flushing is critical to maintain water quality and main carrying capacity. 

As a result of the flushing process, residents in the immediate vicinity of the work may experience temporary discoloration of their water and/or low pressure.  This discoloration is harmless, and does not affect the safety of the water.  If you experience discolored water, run your cold water after flushing is completed for the day, until clear (may take up to 20 minutes).    Accordingly, we recommend you avoid doing laundry during flushing in your area.    

Streets or neighborhoods to be flushed are listed each day at the Hydrant Flushing Schedule  link at the left.  Since weather and length of time necessary to flush each hydrant can vary considerably, we are generally unable to schedule flushing more than a day or two in advance.

If you have concerns regarding the flushing program, please call the Water Department at 978-692-5529. We appreciate your patience while we continuously work to protect our water quality

Stony Brook Flow Restoration Project - Release of Water from Forge Pond

The Stony Brook team will be conducting a release of water from Forge Pond from the dam at Abbot Mill (on the north side of Forge Pond) tomorrow (August 6).    The purpose of this release is to create a more natural streamflow within Stony Brook downstream of the Abbot Mill dam, without disrupting the recreational usage or ecological environment of Forge Pond.   Residents on Forge Pond may notice a slight decrease to water level in the pond, but this should be insignificant.   Please contact Mark Warren at mwarren@westfordma.gov or at 978-399-2457 for questions.   For more information on the project click on Stony Brook Flow Restoration Project.

Update:  This release was terminated on October 14.   Friends of Forge Pond initiated their seasonal drawdown of Forge Pond immediately afterwards. 

Downgrade of Outdoor Water Use Restrictions to Stage II - Mandatory Odd/Even with Time Restrictions

The Westford Water Department would like to thank our customers for complying with the Stage III restrictions.   A recent increase in precipitation, along with a reduction in demand, has allowed us to downgrade the outdoor water use restrictions to Stage II - mandatory odd/even, with time restrictions for non-essential outdoor watering, as follows:

- Odd-numbered addresses may water lawns using automatic or conventional sprinklers on odd-  numbered days.

- Even-numbered addresses may water lawns using automatic or conventional sprinklers on even-  numbered days. 

- Lawn watering is entirely prohibited between the hours of 9:00 AM and 6:00 PM.  

- Use of a hand-held hose or watering can is not subject to restrictions.  

- Watering of vegetable or fruit gardens is not subject to restrictions.  

Please note these mandatory restrictions will be enforced.   Your cooperation in following these Stage II restrictions will allow us to manage customer demand, and minimize the need to re-impose Stage III restrictions. 

Please click here for stage details ---> Restriction Stages

Re-opening and stagnant water in buildings

Many buildings in town have been closed due to the COVID pandemic.  With many of these buildings due to be reopened shortly the MassDEP has provided some important guidance on addressing stagnant water in buildings as a result of the COVID shutdowns.   Click on MassDEP Guidance on Stagnant Water for information on how to address stagnant water within your facility. 

Update on the Westford Water Department Services During COVID-19 Pandemic

Due to the current coronavirus (COVID-19) situation, we have closed the office to the public until further notice.   Please click on Water Department Services Update for information on services and operations during the COVID pandemic.   Please call one of the below telephone numbers for assistance:

General questions: 978-692-5529 or water@westfordma.gov     Billing:  978-399-2451 or 

dtyman@westfordma.gov      Accounts Payable:  978-399-2452 or skane@westfordma.gov

Water Quality Issues or questions:  978-399-2457 or mwarren@westfordma.gov   

Operations:  978-399-2456 or dcrocker@westfordma.gov

Have a question or comment for the Water Department?

You can call us at 978-692-5529 or leave an email by clicking on the "Email" link on the upper right hand side of the page. 

Water Department Replacing Radio Read Devices

The Westford Water Department (WWD) is in the process of replacing old meter radio transmitters. These small grey boxes are located on the exterior of the home; therefore, we do NOT require access to the inside of the home. No appointment is necessary for this replacement, however, our staff will attempt to notify the home owner upon arrival.  If no one is home, our staff will proceed with replacement of the transmitter.

WWD staff will arrive in a vehicle with the Westford town seal on it and blue Massachusetts license plates. In addition, our staff will be wearing clothing that displays the Westford Water Department logo. 

Our staff will be happy to provide official town ID upon request.  You may also call the Water Department at 978-692-5529 if you would like verification that our staff is performing the work.

2020 Forest Harvesting 

The Westford Water Department is situated on 20 acres of beautiful forestland located at 60 Forge Village Road.  This forest was last harvested approximately 20 years ago.  In the years following the harvest, regeneration of pine, oak, and other hardwoods was abundant, and these young sapling and pole-sized trees are now struggling to grow in the shade of the older, mature trees.  Removing a portion of the older trees, will create more sunlight and space for the remaining older trees and young trees, promoting a more healthy and diverse forest.  

Click here to view the 2020 Forest Harvesting Plan.  

Recent Reports of People Posing as Water Department Workers

Recent incidents of individuals posing as water department employees to gain access to homes for illicit purposes have been reported in area towns of Wilmington, Dracut, Stoughton, and Plainville, respectively.  

For more information click here

Water Department projects link

Information on current Water Department projects, including the Vinebrook project, can be found by clicking on the Water Department Projects link to the left, and then clicking on the project of interest.

Online Bill Pay Service Provider for Water Bill Payments

City Hall Systems is the Online Bill Pay Service Provider for the Westford Water Department.   Some helpful features are described below:
  • Paying out of your checking account by ACH E-Check is free for Water Bill payments.
  • Payment by Debit or Credit Card is subject to credit card company fees based on a percentage of the amount being paid, with a minimum fee of $3. For this reason we strongly recommend using ACH E-Check to avoid all fees.
  • Customers can pay as a guest or they can establish a user account.
  • Customers who establish a user account will gain access to some great features; payment scheduling, payment history inquiry and new to Westford - E-Billing.
  • We are pleased to offer E-Billing to our customers. You may sign up to receive your bill via Email only (E-Billing), or to have your bill delivered via Email and U.S. Mail (E-Notice). Once signed up, you will receive a notice by email each quarter.
If you have any problems, questions or concerns about City Hall Systems, please don't hesitate to contact the Water Department at 978-692-5529.

View additional information on to the bill pay system, by visiting the City Hall Systems website.

Water Bill Calculator

Want to know how your water bill is calculated - or check your water usage? Click on the link below to access our Water Bill Calculator. Simply enter the requested information to calculate your bill and determine your water usage. View the Water Bill Calculator or learn how to read your water meter by viewing the February 2011 Water Department InFLOWmation Newsletter (PDF).

Service Line Insurance

Periodically our customers get calls from companies offering water service line insurance. We would like our customers to know that the Westford Water Department does not endorse any service line insurance product or company, and we recommend exercising due diligence before making a decision to purchase insurance. Before considering purchasing service line insurance you may want to check with your home insurance company-as some policies do offer some coverage for service line repairs or replacement.