Jonas and Emerson Roads Water Main Replacement Project
This project involves the replacement of the existing 1.5” galvanized steel (Jonas) and 2” galvanized steel (Emerson) water main with 8” ductile iron, and is slated to start in the fall of 2019. Identified in our Master Plan as an area requiring improvement, this project took on extra urgency after discovery of the deteriorated condition of galvanized main in the area last summer, and will improve area water quality and system resiliency.
Construction should begin in September, and we anticipate work to be completed in approximately 5 weeks.
This project is entirely funded through the Water Department Enterprise Fund.
Voluntary Outdoor Water Use Restrictions Starting May 1 Through October 31
Volunteer outdoor water use restrictions begin May 1, and run through October 31. During this time we request that our customers follow the odd/even outdoor water use schedule (odd numbered addresses water on odd numbered days and even numbered addresses water on even numbered days) and only water between the hours of 6 pm and 9 am.
Why this schedule? The odd/even watering schedule allows us to keep up with consumer demand by spreading out usage. Watering between 6 pm and 9 am when evapotranspiration is at the lowest level makes watering more effective and reduces waste.
Any increase to mandatory restrictions will be communicated by signage, in the Westford Eagle, on the Town and Water Department websites, and using the electronic notification system.
Click on Non-Essential Outdoor Water Use Restrictions for more information.
For helpful outdoor water conservation tips visit the US EPA Watersense website.
Recent Reports of People Posing as Water Department Workers
Recent incidents of individuals posing as water department employees to gain access to homes for illicit purposes have been reported in area towns of Wilmington, Dracut, Stoughton, and Plainville, respectively.
For more information click here
Water Department projects link
Information on current Water Department projects, including the Vinebrook project, can be found by clicking on the Water Department Projects link to the left, and then clicking on the project of interest.
Online Bill Pay Service Provider for Water Bill Payments
City Hall Systems is the Online Bill Pay Service Provider for the Westford Water Department. Some helpful features are described below:
- Paying out of your checking account by ACH E-Check is free for Water Bill payments.
- Payment by Debit or Credit Card is subject to credit card company fees based on a percentage of the amount being paid, with a minimum fee of $3. For this reason we strongly recommend using ACH E-Check to avoid all fees.
- Customers can pay as a guest or they can establish a user account.
- Customers who establish a user account will gain access to some great features; payment scheduling, payment history inquiry and new to Westford - E-Billing.
- We are pleased to offer E-Billing to our customers. You may sign up to receive your bill via Email only (E-Billing), or to have your bill delivered via Email and U.S. Mail (E-Notice). Once signed up, you will receive a notice by email each quarter.
View additional information on to the bill pay system, by visiting the City Hall Systems website.
Water Bill Calculator
Want to know how your water bill is calculated - or check your water usage? Click on the link below to access our Water Bill Calculator. Simply enter the requested information to calculate your bill and determine your water usage. View the Water Bill Calculator or learn how to read your water meter by viewing the February 2011 Water Department InFLOWmation Newsletter (PDF).
Service Line Insurance
Periodically our customers get calls from companies offering water service line insurance. We would like our customers to know that the Westford Water Department does not endorse any service line insurance product or company, and we recommend exercising due diligence before making a decision to purchase insurance. Before considering purchasing service line insurance you may want to check with your home insurance company-as some policies do offer some coverage for service line repairs or replacement.