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Police Department
Department / Division Hours
The Police Department is open 24/7.All telephone calls to the Police Department are answered by the Public Safety Communications Department (24/7) by dialing 978-399-2345.
For Emergencies ONLY dial 9-1-1.
- Public Information Line: 978-399-2067 This line provides recorded information related to ongoing situations.
- Anonymous Tip/Complaint Line: 978-399-2072 *THIS LINE IS NOT MONITORED 24/7* If you need to report a crime in progress call 9-1-1, if you want to report a past crime and/or want to speak to an officer call 978-399-2345
All Public access should be made via the driveway entrance directly to the left of the Town Hall as you face it from the street. The Police and Fire entrance to the right of the Fire Department is for emergency vehicles only. Please do not use this entrance.
Click here to learn more and register for Smart911
Police Records Division:
The Records Department is open Monday - Friday, 8 a.m. - 4 p.m.
For Police Detail or Other Billing Questions: Please call 978-399-2028.
License to Carry Process:
If you are applying for or renewing your LTC, Please mail in you application, with the appropriate fee. Applications are available on-line. Once processed you will receive a receipt in the mail, and a phone call to advise you of the next step.
Employment and Security Fingerprints:
Please call the Public Safety Communications Department at 978-399-2345 and request the Police Records Department to schedule an appointment. The appointments will be scheduled at half-hour intervals between 7pm-9pm on Mondays and Wednesdays.
Requesting Copies of Police Records and Reports:
Please call the Public Safety Communications Department at 978-399-2345 and request to speak to the Police Records Department.
Masks / Face Coverings must be worn by visitors at all times while in the Police Department, Communications Department and Lobby Area.
************************** NOTICE TO RESIDENTS ***********************
The Westford Police Department has received several inquiries from residents about our Use of Force Policies and Reporting Requirements. In the interest of transparency and open dialogue, we have provided a link(s) to our current policies including the Westford Police Department Mission Statement, Use of Force, Use of Force Reporting and Prevention of Racial and Gender Profiling. All policies are reviewed and updated with best practices and recommendations from both the International Association of Chiefs of Police and the Massachusetts Police Accreditation Commission on a regular basis. We recognize that additional information in our policies may be needed to help clarify and accurately reflect the training and practices of the Westford Police Department. Any updates will be posted on our Department website. The Westford Police Department has been an accredited agency through the Massachusetts Police Accreditation Commission since 2005 and was awarded re-accreditation on June 4, 2020. Receiving accreditation through the Massachusetts Police Accreditation Commission verifies the Westford Police Department meets the standards for best practices within the profession of policing. We are committed to ethical policing, procedural justice, accountability and the responsible use of force and will continue to dedicate ourselves to providing the highest level of public safety to our community.
Mission Statement
** Updated ** Use of Force & Removal From Duty
Use of Force Reporting
Racial & Gender Profiling
Electronic Control Weapons Procedure
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Plan Ahead for Phase Out of 3G Cellular Networks and Service | Federal Communications Commission (fcc.gov)
Click the link above for more information
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Toys for Tots drop off will be in the Police Department lobby. If you have any questions you can speak to the Public Safety Department in the main lobby. New and unwrapped gifts will be accepted until 12/10/21.
Ice Cream Trucks
All ice cream trucks are now required to post an 8 1/2 x 11 permit with a photo of the operator in their truck window, visible to patrons. Please contact local police if no permit is posted.
Solicitor Information
In Westford ALL Solicitors must register at the Police Department prior to going door to door for the purposes of making sales and/or promoting their business. If these individuals are legitimate they will be issued a Westford Solicitors Permit and a photo ID card. If a solicitor comes to your door, ask to see their Police issued ID prior to conducting any business with them. If they do not have one, call us at 978-399-2345.
If possible, provide us with their description and that of any vehicle they may be using.
Notice to Potential Solicitors
Permit applications are only accepted Monday - Friday, 8 a.m. - 4 p.m. Applicants must be present, with positive id and application processing fee of $5. It is strongly recommended that you call in advance to make an appointment.
MV Crash Reports
Report Request Forms (PDF) are available on this site. You can also get a copy of your MV Crash Report over the internet.