Create an Account - Increase your productivity, customize your experience, and engage in information you care about.
Show All Answers
If you ever have questions about your water quality you should contact the Water Department Environmental Compliance Manager at 978-399-2457.
Refer to the current water rates posted on the Water Department website for rates for each step. This step billing method is used in order to comply with MassDEP requirements, and encourage water conservation.
The SDC for residential properties are based on number of units (single family detached to multi-unit dwellings). The SDC for commercial properties is based on meter size. Refer to the current Rules and Regulations Appendix 3 for the Schedule of SDCs.
It is the responsibility of your contractor to excavate the trench from the connection point to the foundation wall. It is necessary to give the Water Department several days notice prior to commencing the work in order to give your contractor the time to coordinate with our foremen. The Water Department will supply the materials and labor to connect your service line to the water supply, bring it into your home, and set your water meter.
The home owner will need a plumber to do two things: connect the home plumbing to the water meter and disconnect the well. The well can be set up for landscape watering, but it is not allowed to remain connected to the domestic system. The excavation contractor is responsible for back filling the trench and any necessary loaming and seeding.
Additionally, the Water Department’s corrosion control program functions to reduce corrosion of the metal piping water travels through by raising the naturally corrosive pH of area groundwater to a slightly alkaline and non-corrosive level. This program has been effective at reducing lead concentrations in the drinking water.
When your water has been sitting for several hours (such as overnight), you can minimize the potential for lead exposure by flushing your tap for 30 seconds to 2 minutes before using the water for drinking or cooking. If you are concerned about lead in your water, you may wish to have your water tested. Information on lead in drinking water, testing methods, and steps you can take to minimize exposure is available from the Safe Drinking Water Hotline at 800-426-4791 or at