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Town of Westford Massachusetts
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Utility and Emergency Information
National Grid Electricity
For power outages: 1-800-465-1212
For customer service call 1 800-322-3223
Cable and Phone Companies:
Comcast 1-800-COMCAST (1-800-266-2278)
Verizon 1-800-837-4966  
Natural Gas Utility Company:
National Grid (Gas) 1-800-233-5325

Updated: February 17, 2015 9:00 AM
Utilities Update:
  • If power is out at your house call 1-800-465-1212
  • Residents are reminded to clear exhaust vents on their homes and vehicles
Street Closings:

  • Westford winter parking ban is in effect.
Town Services Update:  


Weather Related Emergency Information
If you are in need of emergency shelter call the Police or Fire Department (978) 692-2161.  

Extreme Weather Emergency
In the case of a extreme weather emergency, please see below for important safety information:
  • Do not touch or go near any downed wires.  Report down wires to the Police.
  • Do not park your cars on the road
  • Do not travel. Stay off the roads
  • Keep home heating vents clear of snow
  • Check on your neighbors, especially the elderly
  • In the event of a power outage call National Grid at 800-465-1212
  • Do not call 9-1-1 unless you have an EMERGENCY
Ice Safety Precautions As tempeatures drop, and bodies of water throughout the area begin to freeze over, the Massachusetts Emergency Management Agency (MEMA) has issued information regarding safety precautions to be taken on our frozen lakes, rivers and ponds.

Roof Collapse & Storm Drain Safety Information "If not cleared off, dry, fluffy snow piled on roofs can act as a sponge, absorbing any additional sleet and rain, adding weight and stress to structures." states Massachusetts Emergency Management Agency (MEMA) Acting Director Kurt Schwartz. "Flat, commercial roofs are most susceptible if they are not draining properly. Additionally, MEMA encourages citizens to clear storm drains in their neighborhoods to minimize local flooding problems from this run-off.". Additional advice and information is contained in this advisory from the Department of Public Safety.

Steps for After the Winter Storm"Once the initial impact of a winter storm has subsided, there are still many additional challenges to be faced, from snow removal to power restoration," states Massachusetts Emergency Management Agency (MEMA) Acting Director Kurt Schwartz. "If you have taken the proper precautions, remain cautious and careful, you and your family are more likely to experience a successful outcome."

Links to Town of Westford information

This is a friendly reminder that we need your help in keeping fire hydrants free from snow.   With over 1,000 hydrants in town, it takes us considerable time to get to them all after each major snow storm.  Fire hydrants that are blocked, concealed or difficult to access due to snow or ice can impede emergency fire response.  Fire trucks carry a finite amount of water, so one of respondersā€™ first tasks upon arriving at a fire is to locate a water supply from the nearest hydrant. Hydrants covered in snow can be difficult to locate, and uncovering them can waste valuable time needed during a fire fight. Keeping them clear can mean easier access to water and more time doing what really matters ā€“ fighting the fire.   



Town of Westford | 55 Main Street, Westford, MA 01886 | 978.692.5500 | 8am-4pm Monday - Friday
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