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Town of Westford Massachusetts
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Water Department
Contact TypeContact Information
60 Forge Village Road
Westford, MA 01886
After Hours Emergency:
7:00 am - 4:00 pm
Monday - Friday
Operations Manager
Business Manager
Environmental Compliance Manager
Accounts Payable
Water Billing & Property Transfers

Temporary Loss of Water Service in Nabnasset Area - July 28, 2015

Residents of Jo Jo Lane, Emerson Road, and Doris Road will experience a temporary loss of water service starting around 10:30 am due to work being performed in the area.   Water service will be returned to the area as soon as possible - we appreciate your patience.

Residents may experience discolored water once service is returned.  Running the COLD water for a few minutes should quickly remove any discoloration.  

Pleasant Street Water Main Improvement Project - Tuesday July 14

As a reminder, work on the Pleasant Street section of the Water Main Improvement Project begins on Tuesday, July 14.  

Pleasant Street will be closed to traffic from Pine Street to Abbot Road during the hours of 7:00 am to 4:00 pm for approximately 2 weeks, and drivers should seek alternate routes (a detour will be in set up around the closed section).  Residents will have access to their homes during the detour.

Sodium in Drinking Water - 2015 Results Now Available

For information on sodium in drinking water click on the Education and Outreach then Sodium in Drinking Water Links on the left side of the page.   

The 2014 CCR (Water Quality Report) is Available at

NEW! Pleasant Street and Graniteville Road
Distribution System Improvement Project

The Water Department will be replacing water mains on sections of Graniteville Road and Pleasant Street this summer.  The water mains in these locations have been identified in the Water Department’s Master Plan to be replaced in order to improve water system reliability and fire protection.  The project will include replacing the water main on Graniteville Road from Main Street to Patriot Lane, and on Pleasant Street (Route 225) from Pine Street to Patten Road.  

Construction activities are expected to begin the week of June 15th.  Construction work hours are usually 7:00 a.m. to 5:00 p.m., Monday through Friday.  Traffic will be detoured on Pleasant Street during work hours.  One way traffic will be maintained on Graniteville Road.  Residents along the project route will be allowed access to their homes.  No construction activities are scheduled for weekends or major holidays.

The initial phase of the project will include installing temporary bypass water main which will provide temporary water service to all houses along the project route on Graniteville Road, and some houses along Pleasant Street.   This will be the water service to each house for approximately 3 to 4 weeks while the new water main is installed, tested, disinfected, and placed into service.  Once the bypass pipe has been installed and impacted houses have been connected to it, construction of the new water main will begin.  Construction activities will include installation of new water mains, hydrants, valves, and replacing house services.  Once installation of the new water main is complete, the water service to each house will be permanently connected to the new water main.  The new service will include a new curbstop that is installed approximately five feet into the yard or driveway depending on where the existing service is located.  All excavated trenches will be repaved this year, and all lawn and sidewalk areas disturbed will be repaired.  A final curb-to-curb overlay will most likely be completed in the spring 2016.

Construction Plans (Click on image below)

The Westford Water Department is the host community for the FY2016 Northeast/Merrimack Valley Chemical Consortium (NEMVCC).  The NEMVCC is a collaborative of fifty-eight water and wastewater systems in northeastern Massachusetts and southern New Hampshire that solicits bids annually for water and wastewater laboratory supplies, treatment chemicals, and services.  Visit the NEMVCC website at for more information.

  • Watering prohibited between 9:00 am to 6:00 pm
  • Follow odd/even house address/date watering schedule
  • Filling of pools prohibited
  • Use of watering can or hand-held hose with automatic shut-off not subject to restrictions

2015 Water Saving Appliance Rebate Program has Started!

The Westford Water Department is pleased to announce the start of our water-efficient toilet and clothes washer rebate program.  This program is open to residential westford water department customers, and runs from March 20, 2015 through June 25, 2015.  Terms and conditions apply so click on the Rebate Program tab at the left for program details.  


2015 Westford Rain Barrel Program

The Westford Water Department is pleased to once again partnering with The Great American Rain Barrel Company to provide a town rain barrel program.    Rain barrels can be purchased on line.  Visit the Great American Rain Barrel Company website at    The deadline for purchasing rain barrels is May 28th at 5:00 pm, and pick-up will be on Wednesday June 4th from 4:00-6:00 pm at the Water Department (60 Forge Village Road).  

Service Line Insurance

Periodically our customers get calls from companies offering water service line insurance.  We would like our customers to know that the Westford Water Department does not endorse any service line insurance product or company, and we recommend exercising due diligence before making a decision to purchase insurance.  Before considering purchasing service line insurance you may want to check with your home insurance company—as some policies do offer some coverage for service line repairs or replacement.

 Cant' find your fire hydrant?

If you don't know where your local hydrant is you can use this new map that shows the location of the town's hydrants.

Town of Westford | 55 Main Street, Westford, MA 01886 | 978.692.5500 | 8am-4pm Monday - Friday
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