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Water Department
Contact TypeContact Information
Address:
60 Forge Village Road
Westford, MA 01886
Phone:
978-692-5529
Fax:
978-692-5530
After Hours Emergency:
978-692-2161
Hours:
7:00am - 4:00pm
Monday - Friday
except Holidays
Photo
 
Name:
Position:
Phone:
Superintendent/Water Treatment Manager
978-399-2455
Environmental Compliance Manager
978-399-2457
Business Manager
978-399-2453
Accounts Payable
978-692-5529
Water Billing and Property Transfers
978-692-5529
Construction for the Graniteville Water Main Improvement project to begin Monday, *May 21
(previous start date 5/14/12).

The water mains in this area of the water system have been identified in the Water Department’s Master Plan to be replaced in order to improve water system reliability and fire protection.  The project will include replacing the water main on Graniteville Road from Cold Spring Road to Bridge Street, and on River Street from Broadway to North Main Street.  A new water main will also be installed on Bridge Street that will connect two dead ends on either side of the brook crossing.  The final part of the project will be to replace water services on West Street and Beacon Street.

The initial phase of the project will include installing the new water main, replacing water services, and temporary paving of the trenches.  All of this work is expected to be completed by early September.  Construction work hours are usually 7:00 a.m. to 5:00 p.m., Monday through Friday.  Roads may be blocked to traffic during work hours, and it is a good idea to seek alternate routes around this area.  However, residents will be allowed access to their homes, and no construction activities are scheduled for weekends or major holidays.  

We appreciate everyone’s cooperation during this project.  If you have any questions regarding this project, please contact either Stephen Cronin at the Water Department (978) 692-5529 or the Water Department's engineer Tom Mahanna at Stantec (978) 577-1411.

Voluntary Outdoor Water Use Restrictions Are In Effect May 1 through October 31- Odd/Even Watering with Time Restrictions

Precipitation levels are well below normal for 2012, so we encourage our customers to follow seasonal voluntary water conservation measures to ensure we have an adequate supply of drinking water.  Customers are requested to voluntarily minimize outdoor water usage by complying with an odd/even schedule. Those with odd numbered addresses should restrict outdoor watering to odd numbered days, and even numbered addresses to even numbered days.  Outdoor watering should not be performed between 9 am and 6 pm.  Additionally, customers are requested to fill swimming pools before June 1st.   

Click on the Water Conservation link on the right for details on voluntary water use restrictions and tips on water conservation.  Thanks for your cooperation!

The Spring edition of the InFLOWmation newsletter is available online.
 

For Kids and Adults...

We've been fortunate to have a local Fourth Grader provide us with an interesting and informative website called  Water Conservation for Kids. Check out this great resource and learn easy and practical ways to conserve water.  Good for adults too!

See the 2011 Grade Four Poster Contest Winning Posters.


March 12-16 is EPA Watersense Fix A Leak week!  Click below to learn ways to save water and lower your bills.
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For Your Information:  Click here to find out how to read a Neptune E-Coder water meter

RESIDENTIAL WATER METER REPLACEMENT
Water meters need to be replaced every 15 years according to accepted performance standards.  When you receive a letter from the Water Department indicating the need to replace your meter, please contact the Water Department as soon as possible to schedule an appointment.  Replacement of the meter takes about 30 minutes and is performed at no charge to you.  With over 500 meters to change per year your cooperation is crucial for us to get this done!

For Your Information:  Water Heaters.  Click here for helpful information on water heaters

Water Hardness

Click here for information on recent increases in water hardness levels in some areas of town.

Water Main Breaks

Please refer to the water main breaks page for guidance on how to recognize and what to do in the event of a water main break.   Information on water main breaks will now be posted on this website.   Additionally, this information will be posted on Town Notices.

How to Connect to Town Water

Click here to get information on how to become connected to town water.

Service Line Leaks and Repairs

Service line leaks must be repaired immediately, and are the responsibility of the homeowner.  Please click on "Service Line Repairs" for additional details.


If you have an emergency outside of office hours, please call the Police Department at
978-692-2161 and the dispatcher will page our on-call personnel for fast response.



YOUR 2010 CONSUMER CONFIDENCE REPORT (CCR) WAS MAILED ON JUNE 18, 2011

On Thursday June 9, 2011 the Water Department posted our 2010 report on water quality. Click on the above link (Consumer Confidence Report Online) to access the CCR.  This annual report is required by MassDEP and is your source for information about water testing and results. It also includes information about where your water comes from, how it is treated, the department’s backflow prevention program and the Town’s Water Conservation Policy and Water Resource Protection Bylaws.  The 2010 CCR is available to download from this site and hard copies are available at the Water Department, the Fletcher Library, the Town Clerks office, Health Department, Highway Department, Roudenbush Community Center, Cameron Senior Center, and the US Post Office located on Littleton Road.



Click the "EPA WaterSense" link in the menu above to find out more about this program!!

INFORMATION ON FLUORIDATION


There have been some recent develpoments regarding community water fluoridation.  The current recommended adjusted fluoride levels in drinking water, which is determined for each state by the US Centers for Disease Control and Prevention (CDC),  is a range from 0.7 ppm to 1.2 ppm (parts per million)

The U.S. Department of Health and Human Services (HHS) HHS is proposing that recommended adjusted fluoride levels be consistent for each state at 0.7ppm.

The Westford Water Department (WWD) adds fluoride to the drinking water supply to the Massachusetts standard which is between 0.9 to 1.2 ppm.  The Massachusetts Department of Public Health has stated that there is no public safety concern about fluoridation at this recommended level in Massachusetts.  The WWD is aware of the proposed HHS recommendations and will review our processes in light of the final recommendation.  We will also pay close attention to further regulatory developments and stand ready to respond.

For more information on these developments click on the below websites:




You can access the Massachusetts Department of Public Health’s statement on community water fluoridation on their webpage at www.mass.gov/dph/oralhealth under the topic area “community water fluoridation” or on the link below.



HAVE AN ISSUE FOR THE WATER COMMISSIONERS?  

Water Commissioner meetings are regularly held on the first and third Wednesday of each month.    To present an issue to the Commissioners at a meeting you need to have a time scheduled on the agenda. All requests to be part of the agenda for a Water Commissioner’s meeting must be received by the Superintendent Robert Worthley no later than 12:00 noon of the Friday immediately preceding the meeting.   If a request to be added to the agenda is received after 12:00 noon of the Friday preceding the meeting it will be added to the next scheduled meeting.    Agendas are posted on the Westford town website on the Monday morning immediately preceding the next meeting.  To view an agenda click on the Meeting Agendas link here or on the lower left hand side of the web page.  
                                                                                
PERCHLORATE TREATMENT FACILITY

In March 2011 the MassDEP granted approval for the Nutting Road Perchlorate Treatment Facility and Stepinski well - and both are now in operation .   The Nutting Road Perchlorate facility uses an ion-exchange resin to remove perchlorate from Cote and the new Stepinski wells prior to entering the existing Nutting Road Treatment Plant for further treatment to remove iron and manganese.

 shutoff33.gifThe Westford Water Department is charged, by the town, with providing safe, high quality, uninterrupted water at a reasonable pressure, to meet the health and fire protection needs of that portion of the town served by the public water system. service while meeting various state and federal requirements.

Nutting Road Water Plant
Nutting Road Water Treatment Facility

Forge Village Water Plant and Office
Forge Village Water Treatment Facility

 
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Town of Westford  |  55 Main Street, Westford, MA 01886  |  978.692.5500  |  8am-4pm Monday - Friday  |  Home